People that think the manager can change everything.

100% accurate.

True Story: I used to work at a college bookstore and I had someone ask for the manager. The regional manager happened to be in the store, so he came out to see what the problem was. The person didn’t like the answer my regional manager gave him and the person asked, “can I speak to the manager above you.” He told them “well I’m the regional manager, the only person above me would be the CEO.” And the customer responds “then can I speak to the CEO?” He didn’t end up speaking to the CEO lol 😂

"Hi, welcome to store store."

Ill always remember at my first retail job I had a very unruly customer who was causing a fuss with me and asked to see the store manager, it just so happened our area manager was in that day too so this customer managed to convince the store manager to get the big boss involved. I was standing there expecting him to get very political and businessy. He just came down the stairs, looked the guy dead in the eye and said, 'this is private property, these are the rules we've set. If you don't like it, fuck off.' And I will never forget that customers dumbfounded look as he turned around and walked away.

"Hold on hold on hold on hold on i don't know what your talking about, but you sound like all you need is a receipt". Straight on point without even knowing whats going on

As a manager, I most often side with my employees and back their judgment calls (unless they've actually made a mistake). One time, this lady responded to me saying that I'm just saying exactly what my employee had just told her and I said" Well sure. Did you think I spent 17+ hours of my life training this person to give them the wrong information just so they have to call me to give you a fucking favor!?"

This ain't even a joke people really behave like this

One of the best feelings ever when your manager tells them EXACTLY what you just told them. Vindicating and takes the stress out of personally dealing with the situation.

UN: Do you have a receipt?

As someone who works as Target, I wish my management had as high standards as the managers in this skit. People will quite literally pick items off shelves, and go down to "return" them, and because Target is so scared of being sued, management just does it.

As the representative of the US in the United Nations, I can confirm that you need a receipt to retrieve your money.

OH MY GOD. I worked in retail for years, and I can tell you from experience, that this video is 100% TRUE! Dumb customers demanding to see the manager come in all skin colors, young and old, and both genders. If there was ever a case of true equality, it's stupid customers.

Jokes aside though, that's some seriously good customer service

I love dealing with people like this. As a manager in retail myself, I give them a hard no and refuse to budge. I don't care how upset they get or if they decide to give us a bad survey, my boss would be more upset if I gave them free money for a stolen item.

"It sound like all you need is a receipt " SENT ME 💀😭😂😂

"hello"

Plot Twist: The President of the United States was easier to contact than the President of the Company. So that was actually a relief for the district manager.

True story from when my husband was a floor manager at Hastings: one time someone came in with four unopened copies of the same movie, no receipt, had paid in cash and "forget" they already had these and so wanted to return them. He said no. Why not?! "Because I think you're a thief." Guy is super offended and says "You think I'm a liar?" "Yes, and a thief. I'm marking your account so you will not be able to purchase with us in the future." He left.

A moment of silence for everyone working in retail, it’s a brutal industry.

I always feel so awkward standing there when the manager is explaining the exact same thing I did.